Refund & Cancellation Policy
Online Orders (Delivery & Takeaway)
Third-Party Delivery (Deliveroo, Uber Eats): For orders placed through Deliveroo or Uber Eats, all refunds and cancellation requests must be processed directly through their respective apps or websites. We are unable to issue refunds for these orders directly at the restaurant.
Takeaway/Collection: Once an order is confirmed and the kitchen has started preparation, we cannot offer cancellations or refunds for change of mind.
Food Quality & Issues
Your satisfaction is our priority.
If there is an issue with your meal (e.g. incorrect items or quality concerns), please contact us immediately at via instagram @bonbab.fleetstreet, email us at bonbabp@gmail.com, or speak to member of staff if you are in-store.
For delivery issues (e.g. late delivery or damaged packaging), please report the issue via the delivery platform’s help centre for a resolution.